1.Where are you located?
We are located in Hangzhou China.
2.How do I do to contact you?
Email/MSN: Support@myweddingsales.com
Phone: 0086 571 28986830
3.How do I do to place an order?
You can place an order follow the instructions below:
1.Choose the dress you like, press it and you will be directed to the page of the dress information and your information will be asked to given us, too.
2.After filling the concerning blanks, press 鈥淎dd to Cart鈥 to login to the page of your shopping cart. As Picture:
3.Here you will see your dress, then choose continue shopping or pay for the dress. If you use PayPal, you can press 鈥淐heck out with PayPal鈥 directly.
4.If you have the coupon code, you can add it in your order, and you will get the dress in a lower price.
5.To choose to 鈥淐heckout as a guest鈥 or 鈥淩egister鈥
6.Fill in your information and the shipping address step by step.
7.Choose the express shipping
8.Confirm your order information.
9.Press 鈥淐hange鈥 on the right side if you want to correct your information.
10.Press 鈥淧lace Order鈥 to pay for the order.
11.Press 鈥渃ontinue鈥 to pay though Credit Card
4.Do you accept orders by my own design?
Yes,we accept orders by your own design, you can send us your own pattern s or pictures of the dress you like, we tailor the dress according to these designs.
5.Why are your prices extremely low?
Dresses on this website are manufactured in our own factory and directly sale to potential customers, no third party involved.
6.How long do I receive my dress?
a. Processing: 10-12 days are needed for the process of making your dress. If you need your dress urgently, rush order is available so that you can get the product in time, $30 will be charged for a rush order.
b. Shipping: Shipping fees vary by the shipping destination and package weight. It takes 3-5 business days for FedEx/EMS/TNT/UPS to ship the product.
7.What payment method do you accept?
We accept Credit Card, PayPal, Westernunion, T/T,
Credit card, PayPal (You can place an order on our website and check out with your Credit Card or PayPal.)
Western Union, Telegraphic Transfer (You have to contact our live chat to notice us after you paid)
Tips: You can pay by your Credit Card on Westernunion website: http://www.westernunion.com
Western Union information:
鈥 Beneficiary: Liu Changi
鈥 First Name: Chang
鈥 Last Name: Liu
鈥 City: Hang Zhou
鈥 Province: Zhe Jiang
鈥 Country: China
鈥 Post Code: 310000
鈥 Phone Number: 0086 571 28986830
Telegraphic Transfer information:
Swift Code: BKCHCNBJ910
A/CNo.: 6216611300000639279
Account Name: Sun Liuchao
Subsidiary Bank: Bank of china limited Hangzhou binjiang sub-branch
Transfer Days : 2 - 10 Business Day
Commission Charge: Low ( Customers Pay )
8.Do I have to pay tax?
Based on our past experiences, most of the countries do not charge import duty on low volume personal import.
9.What if the dress doesn鈥檛 fit me after I receive it?
We guarantee that our dresses will arrive in good condition, made to a high standard and be of the material, design and size that you ordered. But we do not provide a guarantee for the negligence of the shipping Company.
If your order has been made without meeting your specifications such as size, color and fabric, you can contact our customer service to log your complaint within 4 days of receiving the products. You will be asked to provide at least two full sight photographs of your putting on the dress showing the problem in good lighting. Our customer service will help you to get your refund and ship the product back.
10.How can I trust on you?
1)Here is our company information: COMPANY NAME: Hangzhou Sugou Co., LIMITED.
COMPANY ADD: Room 3312, Building 3 C, Top Sun Science & Technology Parks, Changhe Road No.351, Binjiang District, Hangzhou City , Zhejiang Province. China.
2) We have many customers' reviews on our site you can refer that.
3) We are PayPal verified.
11.Is it safe to shop here?
We take your business seriously and will use every precaution necessary to ensure that your shopping experience is safe and exciting! honeysbridal.com uses the best technology available, Secure Socket Layer encrypting, to keep your private information and credit card information as secure as possible. Also remember that we do not sell any of your information to any third parties.
12.Do you have minimum order quantity?
We have no minimum order quantity, and we can ship the single item and bulk order anywhere in the world.
13.Can you ship to my country?
Yes, we can ship the products anywhere in the world.
14.Is shipping included in the price?
The shipping fee is not included in the price of the product which name does not include 鈥渇ree shipping鈥. If product name includes 鈥淔ree Shipping鈥, then you do not need to pay for the shipping cost. Free available to every country.
15:How can I cancel the order placed wrongly?
1) Cancellation before payment 鈥 You don鈥檛 need to contact us to cancel the order if you haven鈥檛 pay for the order since we receive thousands of test orders everyday.
2) Cancellation after payment 鈥 Please contact us as soon as possible after you placed the order if you want to cancel the order or change the order. Our online customer service center will help you to issue the refund or the adjustment of your order.
3) For other situation, please check on our Return Policy or contact our live chat for instant help.
